SHIPPING

All orders are sent via Australia Post when possible - some items have to be sent road freight (batteries/bulky items) which we normally use Toll Ipec (Toll Road Freight).

Once the order is processed you will receive a tracking number and confirmation via email.

Please allow 1-3 days handling time on non express items, if you need it quick please chose the express option at check out.

 

Christmas & Sale Periods

During Christmas and sale periods please allow extra time for your parcels to arrive. We aim to get your orders out ASAP, as we know how important it is to receive your items promptly. Please know that not always, but in some instances the volume of orders we receive may increase delivery timeframes marginally. If you have any queries, please contact us via email at info@voltageelectricalsupplies.com.au

 

COVID-19 Australia

Due to the current situation around the world we are still shipping out. In the event that we are closed and unable to ship we will ship your orders at the earliest time possible. In the meantime orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or Aus Post uncontrollable timeframes by Aus Post.

 

 Tracking Your Parcel

Once your order has been packed and left our warehouse, you will be emailed a tracking number by Australia Post.

Please check you junk mail as some customers find this email is redirected to this folder.

Orders can be tracked via http://auspost.com.au/track/track.html

Please note:

Postage times can vary depending on public holidays, weekends, location, natural disasters, customs investigations, Australia Post investigations & other uncontrollable factors. These timeframes are out of our control, we will try our best to ensure you receive your parcel asap. Some items are unable to be shipped Internationally due to brand restrictions in Australia.

Missing parcels

On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately these Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP. We are yet to have one parcel go missing - touch wood!

 

Incorrect information

Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at info@voltageelectricalsupplies.com.au and we will attempt to correct the mistake.